Showing posts with label bad customer service. Show all posts
Showing posts with label bad customer service. Show all posts

Thursday, 26 November 2009

The Bodyform Period Surival Kit Blog Competition

What seems like many moons ago now, Bodyform decided to hold a blog competition whereby certain bloggers were chosen to host a vicarious giveaway..I've just realise that I could have just typed "a giveaway sponsored by Bodyform" but then I don't do things the easy way.

Anyway, I entered the giveaway/competition on Charlotte's blog and I won.

That was at the end of September.

Before I get to the prize, I have to say that Charlotte is too nice.  She kept on contacting the people running the comp on behalf of Bodyform until they gave her a satisfactory answer.  It's my (very limited) understanding that the company to whom Bodyform had outsourced the competition to have gone belly up.  That, of course, would cause a problem.  No company = no prizes.  Nevertheless, Charlotte didn't relent and finally got an answer from the new company who took over the comp.

She told me late last week/early this week that I'd have my prizes this side of Xmas.

I was off work yesterday with severe period pains and was secretly quite chuffed when the (deceptively sized) box arrived. 

Bodyform stated that the winner wuld get "a little prize of girlie treats".

How right they were..

I know this post may come across as me sounding spoilt and you may be thinking that I should be grateful that I got something for free.

Well, when a company big something up and end up sending you three sample sized goods, a cheapo hot water bottle and a 10 year old DVD I think you'd feel a bit pissed off.  Plus, I wouldn't have even had that had Charlotte not carried on asking them on my behalf.

I'm fully aware that Bodyform outsource their PR to another firm, I'm not sure what that firm do but apparently they outsource it even further..which was where the original company administering the comp came in.

This whole debacle reflects really badly on Bodyform if anything.  I'm aware it's not Bodyform themselves administering the comp but it's called the Bodyform giveaway, not the "PR company" giveaway.  Just a tip to Bodyform, the next time you hype up a competition, try to ensure that PR company provide "prizes" which actually worth the hype.

I know you're all waiting to see what I got, so here it is..

The box..Mon pointed out last night that it looked like the kind of box that supermarkets get when they get deliveries.  Now I understand why it has the 12x 14 Normal Wing sticker on it..


The prize:


Hot water bottle, travel size FCUK scrub, Green and Black chocolate, DVD from 1999 and a 98p facemask.

If this was in my actual period survival kit, I wouldn't last a day..

I thought I'd do an update on the box situation.  I had a proper look at the box last night and if you can see where there's that curve on the side with sellotape on it, you will see that this box is an actual display box that they have on the shelves in supermarkets. I had a look all the way around and it had been opened and they had just taped it back up and sent the stuff in it.  What made me even more suspicious that it had been opened was the fact that there was a hole..if you look underneath and a bit to the right of the Bodyform logo, you will see it. That is lamer than lame..
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